Multi-select questions allow users to choose more than one option from a predefined list. In document automation, they are commonly used to control conditional logic, displaying relevant clauses, sections, or follow-up questions based on what the user has selected.

A multi-select question lets users pick multiple answers from a list of options during the questionnaire. Because more than one answer can be selected at once, the response is treated as a collection of values rather than a single value.

Therefore the correct operator for these types of conditions is "Contains", so it will work if you select more than one item.

When you build a condition on a multi-select question, the system checks whether the user's selections include a specific option. It does not compare the entire response to a single value. Using Equals will cause the condition to only work with the first value selected, but not for any additional ones.

You can use AND / OR logic to combine multiple Contains conditions when needed

In multi-select type of questions always use:

✅ Contains

Rather than:

❌ Equals: only works for exact single-value matches

The Contains operator checks whether a particular option exists anywhere within the list of selected answers, regardless of what else the user selected alongside it.